cae67 Responsible Gaming
At cae67, we believe that entertainment should never come at the cost of your wellbeing. Our responsible gaming program gives every player in Bangladesh access to practical tools — deposit limits, time-out periods, self-exclusion, and direct support — so that gaming remains a positive experience, always on your terms.
Our Commitment to Safe Play
cae67 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We recognise that while the vast majority of players engage with our platform for entertainment without any difficulty, a small number of individuals may develop gambling habits that negatively affect their lives. Our responsible gaming framework is designed to identify those players early, equip them with tools to regain control, and connect them with professional support when needed.
Responsible gaming at cae67 is not an afterthought — it is built into the operational fabric of the platform. Our player protection systems monitor account activity continuously, and our support team is trained to respond to signs of problem gambling with sensitivity, discretion, and practical assistance. We do not encourage players to gamble beyond their means, and we actively discourage chasing losses.
Our responsible gaming policy applies equally to all game types on the cae67 platform — cricket betting, slot games, live casino, Gold Toad Fishing, and all other products. No category of play is exempt from player protection oversight.
Core Principles
- Transparency: We are honest about the odds and the nature of gambling as entertainment with an inherent house edge.
- Player Control: We provide tools that allow you to set personal limits and take breaks without requiring justification.
- Early Intervention: Our systems flag unusual account behaviour and our team proactively reaches out where patterns of concern are detected.
- Non-Judgement: Players who seek help or apply protective limits are treated with full respect and confidentiality.
- 18+ Enforcement: We verify the age of every player and close accounts where underage play is detected, without exception.
Gambling is a form of entertainment — not a strategy for making money, not a solution to financial problems, and not a way to recover from losses. Every session should be approached with a fixed, affordable budget and a clear time limit. When it stops being fun, it is time to stop.
If you feel that gambling is affecting your finances, relationships, or mental health, please contact our support team immediately at . We are available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality.
Age Restriction Policy
cae67 operates a strict 18+ age policy. No person under the age of 18 is permitted to hold a cae67 account, deposit funds, or participate in any form of gambling or sports betting on the platform.
Age Verification Process
All new players are required to complete an age and identity verification process before their first withdrawal is processed, and in many cases before their first deposit is accepted. This process involves submitting a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that clearly shows your date of birth. Accounts where the player is determined to be under 18 years of age will be immediately closed and any deposited funds returned to the original payment source.
Protecting Young People
We strongly encourage parents and guardians to use parental control software if shared devices are used in a household that includes people under 18. Free parental control tools are available for all major operating systems and mobile platforms. cae67 also recommends that adult players keep their login credentials private and log out of their account after every session when using a shared device.
Reporting Underage Access
If you have reason to believe that a person under the age of 18 has access to a cae67 account — whether your own or another player's — please report this immediately to . Our compliance team will investigate and take appropriate action within 24 hours of receiving the report.
Strictly 18 and Over
Every player on the cae67 platform must be aged 18 years or older. This is a firm, non-negotiable requirement that applies to all players in Bangladesh and all other markets where cae67 operates.
Any account found to belong to a person under 18 will be permanently closed. Funds will be returned, but any winnings generated during underage play will be forfeited. We report confirmed cases of underage gambling to relevant authorities where legally required.
Player Protection Tools
cae67 provides a comprehensive suite of player protection tools that you can activate at any time, free of charge, without requiring any explanation or justification. These tools are designed to put you in control of your gambling activity.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made until the limit period resets. Limits take effect immediately when set; requests to increase a limit are subject to a 72-hour cooling-off period before taking effect.
Loss Limits
Cap the total amount you can lose across all games within a set time period. When your loss limit is reached, your account is automatically restricted from placing further bets until the period resets. This tool is particularly effective for managing risk across high-frequency betting sessions.
Session Time Limits
Set a maximum session duration. When your session time limit is reached, you will receive a notification and be prompted to review your activity. You can configure the system to log you out automatically at the end of each session, helping prevent extended unplanned play.
Cool-Off Period
Take a short break from the platform by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains open but you cannot log in or place any bets. The cool-off activates immediately and cannot be reversed once set.
Reality Check Reminders
Enable on-screen reminders that appear at intervals you choose (every 30, 60, or 90 minutes) showing how long you have been playing and your net position for the session. These reality checks prompt you to pause and make a conscious decision about whether to continue.
Self-Exclusion
Permanently or temporarily block all access to your cae67 account. Self-exclusion periods are available from 6 months up to 5 years, or permanent closure. See the dedicated self-exclusion section below for full details on how to apply.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved from entertainment to a harmful pattern of behaviour.
- Gambling with money you cannot afford to lose — using funds set aside for rent, bills, food, or family expenses to fund gambling sessions.
- Chasing losses — placing larger or more frequent bets in an attempt to recover money lost in previous sessions, rather than accepting the loss and stopping.
- Difficulty stopping — feeling unable to end a gaming session even when you have decided to stop, or consistently playing beyond your planned time or budget.
- Gambling affecting relationships — family members, friends, or colleagues expressing concern about your gambling, or arguments arising as a result of time or money spent gambling.
- Borrowing or selling possessions to gamble — taking loans, using credit, or selling personal items in order to fund deposits or continue gambling sessions.
- Preoccupation with gambling — spending significant time thinking about past gambling sessions or planning future ones, even when at work, school, or with family.
- Concealing gambling activity — hiding the extent of your gambling from family members or lying about money spent or time devoted to gaming.
- Gambling to escape problems — using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than addressing the underlying issue.
- Increasing bet sizes over time — needing to wager progressively larger amounts to experience the same level of excitement or satisfaction from gambling.
The CAGE Self-Assessment
The following four questions can help you honestly assess your relationship with gambling. If you answer "Yes" to two or more, we strongly encourage you to contact our support team or seek independent professional advice.
- C — Have you ever felt you should Cut down on your gambling?
- A — Have people Annoyed you by criticising your gambling?
- G — Have you ever felt Guilty about gambling?
- E — Have you ever gambled first thing in the morning (Eye-opener)?
Problem gambling is a recognised condition that affects people from all walks of life. There is no shame in recognising a problem and seeking help. Our support team treats all enquiries with complete confidentiality and genuine care.
Self-Exclusion Program
Self-exclusion is the most powerful player protection tool available on the cae67 platform. It allows you to block all access to your account for a defined period or permanently — and once activated, it cannot be reversed until the exclusion period ends.
Available Self-Exclusion Periods
- 6 months — a meaningful break that allows time to reflect and seek support without a permanent commitment.
- 1 year — recommended for players who have identified a pattern of problematic gambling behaviour.
- 3 years — suitable where gambling has caused significant financial or personal harm.
- 5 years — for players who need an extended period to fully recover and rebuild financial stability.
- Permanent closure — irreversible account closure for players who wish to stop gambling entirely and permanently.
What Happens During Self-Exclusion
Once self-exclusion is activated, your account is immediately locked. You will not be able to log in, place bets, deposit funds, or access any gaming feature. Any pending bets placed before activation will be settled according to normal rules. Your account balance at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, or Rocket) within 5 business days.
During your self-exclusion period, cae67 will cease all marketing communications to your registered email address and mobile number. If you receive any marketing communication during an active self-exclusion period, please report it immediately to so that we can investigate and correct the issue.
Requesting Self-Exclusion
Contact Support
Email with subject line "Self-Exclusion Request". Include your registered username and the exclusion period you require.
Identity Confirmation
Our team will verify your identity to ensure the request is genuine and that the account is locked correctly. This step takes no more than 2 hours.
Immediate Lock Applied
Your account is locked immediately upon identity confirmation. You will receive an email confirming the exclusion period and the date on which it expires (for time-limited exclusions).
Balance Returned
Any remaining account balance is returned to your registered bKash, Nagad, or Rocket account within 5 business days of the lock being applied.
Self-Exclusion Is Immediate
There is no waiting period when you request self-exclusion. Your account is locked within 2 hours of your identity being confirmed — 24 hours a day, 7 days a week, including Eid and public holidays.
Once self-exclusion is active, cae67 will not reinstate your account before the exclusion period ends, regardless of the reason given. This is a deliberate feature of the program — it is designed to protect you even if you change your mind during a vulnerable moment.
When a time-limited self-exclusion period expires, your account does not reactivate automatically. You must contact support to request reactivation. We recommend taking time to reassess your relationship with gambling before returning to the platform, and considering whether additional limits should be set.
Getting Help & Support
If you believe gambling is becoming a problem for you or someone you care about, the most important step is to ask for help. cae67's support team is available around the clock, and there are also independent organisations that provide free, confidential assistance.
cae67 Support
Our trained responsible gaming team is available 24/7. Email with subject "Responsible Gaming Help" for priority handling.
Talk to Someone You Trust
Opening up to a trusted family member, friend, or community leader is often the first and most important step toward addressing a gambling problem in a supportive environment.
Mental Health Services
Bangladesh's National Mental Health Institute (NIMH) in Dhaka provides clinical support for behavioural addictions. Your GP or local health centre can also provide a referral.
Self-Help Resources
Gamblers Anonymous (GA) offers a peer-support model based on a 12-step recovery program. GA meetings and resources are accessible online and may be available in Dhaka and Chittagong.
If gambling has caused financial difficulty, please do not attempt to gamble your way out of debt. This approach almost always deepens financial harm. Speak to a financial counsellor or contact a debt advisory service. cae67 can assist with immediate account closure and balance return while you seek financial advice.
Tips for Safe Play
The following practical guidelines help ensure that your cae67 experience remains enjoyable, affordable, and firmly in the entertainment category.
Set a Budget Before You Start
Decide exactly how much you are comfortable spending before you log in. Treat this amount as the cost of entertainment — like a cinema ticket or dinner out — and do not exceed it regardless of the outcome of your session.
Set a Time Limit
Decide how long you intend to play before you begin, and use a timer if necessary. Extended sessions increase the risk of impulsive decisions and losses beyond your planned budget. Take regular breaks and step away from the screen every hour.
Never Chase Losses
A loss is a cost of play — it is not a debt to be recovered in the next session. Chasing losses by increasing bet sizes or depositing additional funds after a losing session is one of the most common pathways into problem gambling.
Play When Calm and Rested
Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol. Emotional states impair judgement and make it harder to stick to your planned budget and time limits.
Understand the Odds
All casino games and sports betting markets carry a house edge. There is no system, strategy, or pattern of play that guarantees a profit over time. Approach every session with the understanding that losses are a normal and expected part of the experience.
Keep Gambling in Balance
Gambling should be one small part of a balanced lifestyle — not your primary source of entertainment, social interaction, or emotional relief. Maintaining strong relationships, regular exercise, and a variety of activities provides natural protection against problem gambling.
Contact Our Team
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week — including all Bangladeshi public holidays. All enquiries are handled in English and treated with complete confidentiality.
Email Support
Send your responsible gaming enquiry to with the subject line "Responsible Gaming Help". Priority response within 2 hours.
Operating Hours
Our support team operates 24/7 on Bangladesh Standard Time (BST, UTC+6). No matter when you reach out, a trained team member will respond to your responsible gaming request.
Confidential & Respectful
All responsible gaming communications are handled separately from standard customer support queries. Your privacy is protected and your situation is treated with sensitivity and without judgement.
Whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — our support team is reachable and ready to help. All communications are in English. We are committed to supporting responsible gaming for every cae67 player across Bangladesh.
Play Smart. Play Safe. Play at cae67.
Responsible gaming is the foundation of everything we do. When you are ready to enjoy cae67's full range of games — cricket betting, slots, live casino, and more — do so with confidence, knowing that our player protection tools are always available to keep you in control.